Please remember that if a cancellation charge applies, you must first cancel the booking accepting the charges and then request a waiver with our support team. We can only request charges to be waivered on a cancelled booking. To help us ensure a full or partial waiver, we request that you send any supporting documentation that proves your claim for why you have had to cancel a non-refundable booking, E.g. positive covid test results.
Asking for cancellation after the CXL Deadline passed Print
Modified on: Mon, 29 Nov, 2021 at 2:28 PM
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